When I hire a large group of callers, I
conduct group interviews. Each group interview lasts about an hour and 15
minutes and I have found that about 8 potential callers per interview is a
perfect number.
I have them separate into groups and find two things they have in common
and I take notes on who writes things down, who speaks, and who isn't shy
about sharing ideas.
We also do some role-playing where I give them a script and each of them
takes turns making a 'pretend' call. This is really helpful because it is
quite awkward and silly but it takes someone who doesn't mind the
awkwardness and silliness to be a good caller.
Group interviews really help some of the interviewers shine. I did these
interviews this year for the first time and it is amazing how much better
my hiring was!!! I would highly recommend it. Attached is my itinerary
from this year.
|