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Contributors"I hold every man a debtor to his profession; from the which as men of course do seek
to receive countenance and profit, so ought they of duty to endeavor themselves by way
of amends to be a help and ornament thereunto."

Francis Bacon.1561-1626, Maxims of the Law. Preface.

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Contributors to SupportingAdvancement.com ...
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Laurent (Lo) de Janvry
A Series of Presentations Demonstrating Modeling, Surveying and Data Analysis Techniques

Supportingadvancement.com Annual Giving Samples
Supportingadvancement.com Data Tools for Annual Giving
Supportingadvancement.com Predictive Modeling for Organizational Effectiveness

Supportingadvancement.com Market Research - Students' Awareness, Attitudes & Perceptions About Development & CAA
Supportingadvancement.com Market Research - Why Alumni Do - and Do Not - Give
Supportingadvancement.com Market Research - Younger Alumni
Brendan Dellandrea
Supportingadvancement.com Shifting Language. Presentation on Practical Content Strategies for the Web. MP3 of presentation.
Barbara J. Dick, Executive Director, Alumni Affairs and Administration, Division of University Advancement, University of Toronto
Email AddressIn her sixteen year career in Advancement Barbara has played a leadership role in alumni relations at the University of Toronto. With almost 400,000 living alumni and a complex, decentralized structure, the University of Toronto boasts one of the most successful advancement operations in Canada.

Barbara’s experience has included providing direction and support to the University of Toronto Alumni Association as well as serving as a resource to the staff and alumni volunteers at over 30 individual faculties and colleges across the University. Areas of expertise include the revitalization of alumni associations; strategic planning and facilitation; designing methods for measuring the impact of alumni initiatives; integration of alumni and development functions; the design, creation and management of senior volunteer groups.

Barbara’s career has included annual giving, alumni relations, strategic planning for advancement and the design of performance management and assessment tools for Advancement professional staff.

Supportingadvancement.com Dinner With 12 Strangers. Good young alumni engagement piece centering round small events. Brendan Dellandrea and Jonathon Cheevers also helped.
Supportingadvancement.com Performance Accountability. Creating and keeping the best advancement team with a comprehensive compensation, goal setting and achievement measurement plan.
Ann L. DiStefano, Director Annual Fund and Parents Giving Programs, Bucknell University
Email AddressAnn DiStefano was named director of Bucknell’s Annual Fund and Parent Giving Programs in 2002, after serving as director of the Parents Giving Programs since 1995.  She is also responsible for the overall management of a twelve-person annual fund team charged with maximizing current operating support for the university from alumni, parents, and friends. Ann works closely with the development committees of the Board of Trustees, Alumni Board, and the Parents Board. Under Ann’s leadership, the Parents Fund increased funds by 150 percent in a five year period by raising over $1 million. Under her direction, annual fund revenue increased by 27 percent over the last three years.

Ann has sixteen years of fundraising experience in education, including development coordinator at Cornell University’s Lab of Ornithology, development officer at Seattle Country Day School, and director of development at Linden Hall School for Girls. Prior to her career in development, Ann held various positions in the corporate world for Bell Atlantic and Exxon.

Ann was recognized in July 2005 for her dedication, commitment, and enthusiasm for parent fundraising at the 20th anniversary of the National Parent Fundraising Conference. She is also the recipient of the 2001 CASE District II Rising Star Award in recognition for her leadership in Parent Programs and advancement programs, and enthusiasm and commitment for the institutional advancement profession. Ann has previously served as a faculty member of CASE and other fund raising conferences.

Ann lives in Lewisburg with her husband, Tom, who is an Associate Professor of Civil and Environmental Engineering at Bucknell. Ann enjoys traveling, reading, cooking, and spending time with family and friends.

Supportingadvancement.com Reunion: A Time to Solicit "Spike" Gifts for Alumni
Elizabeth Dollhopf-Brown, Director of the Marquette Fund, Marquette University
Email AddressSupportingadvancement.com Job Description - Fund Officer.
Michael Dotson, Director of Advancement Services for Florida Institute of Technology
Email AddressSupportingadvancement.com Reporting - Reporting 101 - Reporting Using Raiser's Edge 7
Brian Dowling, Principal and Founder, SupportingAdvancement.Com | SupportingFundraising.Com
Brian W DowlingBrian Dowling has invested more than 20 years working in Advancement and Development Services, Finance, Administration and Operations managing systems, gift processing, records, web sites, research, and other functions that help to support effective fundraising and constituent engagement.

Brian joined the VGH & UBC Hospital Foundation in 2008 as Senior Vice President for Finance and Information Systems and is responsible for managing finance, administration and operations and deploying creative solutions to help the Foundation achieve its fundraising and engagement goals.

Brian worked previously at the University of Michigan and was responsible for managing the technological infrastructure, gift processing and records administration for the Office of University Development in support of a $3.1 billion campaign. The database contained over 1,000,000 entities and average revenue was $250-$370 million representing approximately 184,000 gift transactions.

Prior to that, Brian worked at The University of Toronto. The university’s $1 billion campaign was Canada’s largest and most successful philanthropic effort in higher education. The database of over 700,000 entities supported a large scale advancement operation.

Brian has also worked at a number of institutions in both the United States and Canada, where he gained understanding, knowledge and perspectives of managing in small, medium and large shops. This experience included multiple system conversions, web site development, budgetary and financial responsibilities, operations management and more. He has consulted in the United States, Canada, Asia and Australia, written numerous articles and presents regularly at conferences.

He invests his spare time in SupportingAdvancement.Com and is an amateur musician.

Please contact Brian Dowling directly for information on services that we can provide.
About SupportingAdvancement.Com

SupportingAdvancement.Com is currently one of the highest traffic, resource focused web properties in the higher education and non-profit spaces. The site is focused towards people working in advancement and development services, annual fund and operations but includes a substantial array of resources for fundraising and constituent engagement.

We learn from others. Site content is often contributed from professionals working across the broad spectrum of fundraising and constituent engagement throughout the world. Resources on the site are provided freely to the community through contributions, strategic partners and sponsorships.
  Employment Employment
Supportingadvancement.com Professional development. Strategies to help you manage your professional development.
  More With Less More With Less
Supportingadvancement.com Effective Technology Planning.
Supportingadvancement.com Presentation on Optimizing Operating Revenue and Cost Per Dollar Raised to Ensure Sustainability.
Resources. Presentation on resources to help you with your career. SWOT analysis.
Supportingadvancement.com What are some strategies to help in selling your budget?
Supportingadvancement.com The 100 Day Plan. Planning exercise designed to accelerate outcomes in a short time frame which will then lead into a longer term (typically annual) plan. The plan can provide a clean slate so the organization can innovate quickly and where the traditional planning cycle may be too far out, too complicated or too time intensive to foster innovation in the short term.
  Potpourri Potpourri
Supportingadvancement.com Customer Service. Presentation on delivering memorable customer service experiences.
Listserv Etiquette. It is important to observe guidelines to keep everyone productive on listservs.
Supportingadvancement.com Rankings Up and Down.
Comments on rankings.
Supportingadvancement.com Resources. Presentation on some resources that are available to help you with your career.
Supportingadvancement.com Sample User Training Survey.Sample of a training survey that can be sent to your user community to help prioritize training that a finance and information systems area would typically provide.
Supportingadvancement.com The Devil is in the Details. (Customer Service.)
Supportingadvancement.com Tomorrow Made Possible. Presentation and podcast on what we need to do in advancement and development services to meet the future needs of our organizations.
Supportingadvancement.com Vocation = Avocation. General thoughts, musings and other information on advancement services.
  Records Records
Supportingadvancement.com Community Outreach and Other Hidden Data Gems. Ideas for building your database.
Supportingadvancement.com Data Challenges. What are some of the data challenges related to fundraising that you are facing in the healthcare sector?
Data Cleanup Reporting. Example of a data cleanup and maintenance reporting strategy.
Supportingadvancement.com Data to Information - Part 1. Presentation done at APRA International Conference on strategies for changing your data to information. Part 1 looks at data challenges and opportunities, inventorying and then measuring your data to determine how effective your data management is
Supportingadvancement.com Data to Information - Part 2. Part 2 of presentation done at APRA International Conference on strategies for changing your data to information. Part 2 looks at creative data acquisition strategies and some of the newer tools for managing data.
Supportingadvancement.com Creative Information Strategies. Presentation on creative information acquisition strategies.
Podcast. Creative Acquisition Strategies (updated for Joint CASE and AASP programming for advancement services.)
Supportingadvancement.com Data Management - Overarching. An encompassing approach to data management is critical to fundraising success.
Supportingadvancement.com Electronic Content Management Systems (ECM). Some considerations on implementing ECM.
  Reporting Reporting
Supportingadvancement.com A Few Resources. Here's a few resources for SQL Server, Data Warehousing, Data Mining and Data Visualizations.
Supportingadvancement.com Building a Data Warehouse - 1. Part 1 of a skills building workshop on building a data warehouse presented at Blackbaud's International Conference. This presentation is an overview of building one.
Supportingadvancement.com Building a Data Warehouse - 2. Part 2 of a skills building workshop on building a data warehouse presented at Blackbaud's International Conference. This presentation includes more detailed examples.
Supportingadvancement.com Challenges With Reporting. Some of the challenges we all face with fundraising reporting, and some solutions for improving.
Data Cleanup Reporting. Example of a data cleanup and maintenance reporting strategy.
Supportingadvancement.com Data Analytics and Reporting. Presentation - Building Your Data Warehouse - Session 1. Associated Podcast.
Supportingadvancement.com Data Analytics and Reporting. Presentation - Building Your Data Warehouse - Session 2. Associated Podcast.
Supportingadvancement.com Data Warehouse - Driving Performance With Information.
Supportingadvancement.com Data Warehouse Glossary. A brief summary of some commonly used data warehouse terms with some examples of usage in a fundraising organization.
Supportingadvancement.com Data Warehouse Strategies - 1 - Part 1 of a presentation on data warehouse strategies presented at an AASP (Association of Advancement Services Professionals) regional workshop.
Associated Podcast (WMA format).
Supportingadvancement.com Data Warehouse Strategies - 2 - Part 2 of a presentation on data warehouse strategies presented at an AASP (Association of Advancement Services Professionals) regional workshop. Associated Podcast (WMA format).
Supportingadvancement.com Effective Information. Concepts of Information Leverage.
Supportingadvancement.com Final Campaign Report. Final campaign reports require a number of special considerations. By providing direction and ideas to management on format and structure, you can be instrumental in developing these important strategic documents.

Fundraising Data Warehousing
. Presentation made to the BC Blackbaud User Group on constructing a data warehouse including a case study using the appeal codes table. Some additional handouts for presentation. Shortened version presented at DRIVE conference.
Supportingadvancement.com Metrics, Analytics and the Strategic Plan. How should the data warehouse design relate to the strategic plan?
Supportingadvancement.com Pivoting - Dancing of Our Data. In some fashion, almost every one of us has an endless chain of demands and inquiries for multiple amounts of information. The world is getting more complex and it’s increasingly more difficult to perform these analyses. Questions inevitably lead to more questions.
Supportingadvancement.com Planning Information Goals. Information is critical for managing fundraising and engagement. If we don’t have the right intelligence we simply won’t be able to generate the return to mission that we aspire to. What information do we need in our data warehouse, how do we plan for it and how do we set our priorities?
Supportingadvancement.com 7 Data Warehouse Ideas. Presentation on some interesting ideas to include in your data warehouse.
Supportingadvancement.com Star Schema, Dimensions, Facts, Surrogate Keys. There are abundant resources available covering data warehouse concepts. This is a general overview of some of the basics in an attempt to relate these to fundraising data.
Supportingadvancement.com Survey on Report Writing.
Supportingadvancement.com Understanding Reporting. Understanding advancement/development reporting. Podcast. Podcast 2.
Supportingadvancement.com Value of User Defined Functions. When building out your data warehouse you should investigate the use of user defined functions as a way to leverage your programming for repetitive tasks.
Supportingadvancement.com View for Business Intelligence. The world changes and the pace of change is geometric. Your critical business information will need to keep pace with major trends – these trends are worth watching and definitely worth understanding.
Supportingadvancement.com Visual Analytics. We need to understand the use of visual analytics in our fundraising organizations.
Supportingadvancement.com Why Reporting Services? Comparisons of reporting solutions using PDF, HTML, Stand-Alone Report Writers and SQL Server Reporting Services.
  Research Revenue
Supportingadvancement.com Managing Prospects. Presentation on using your fundraising software to effectively manage your prospects.
  Revenue Revenue
Supportingadvancement.com Matching Gifts - Best Fundraising Practices. Presentation with examples of best fundraising practices for matching gifts.
Supportingadvancement.com Matching Gifts Practices. Presentation on matching gifts practices with information from the Matching Gifts Practices Surveys.
Supportingadvancement.com Matching Gifts Survey 2006. Results. Print version. Co-contributor Amy Phillips.
Supportingadvancement.com Matching Gifts Survey 2007. Results. Presentation of the results of the survey. Co-contributor Amy Phillips.
Supportingadvancement.com Matching Gifts Survey 2008. Results. Podcast with Brian Dowling and Amy Phillips. Co-contributor Amy Phillips.
Supportingadvancement.com Matching Gifts Survey 2009. Results. Co-contributor Amy Phillips.
Supportingadvancement.com Matching Gifts Survey 2010. Results. Print Version. Co-contributor Amy Phillips.
Supportingadvancement.com Matching Gifts Survey 2011. Results. Print Version. Co-contributor Amy Phillips.
Supportingadvancement.com Matching Gifts Survey 2012. Results. Print Version. Co-contributor Amy Phillips.
Supportingadvancement.com Matching Gifts Practices 2012. Slides from a webinar on the results of the largest and most comprehensive matching gifts survey focusing on the 2012 results.

Supportingadvancement.com Soliciting Matching Gifts. The Complexities and Some Tips and Tricks on Soliciting Matching Gifts.
  Systems Systems
Supportingadvancement.com Folder Structures. Good folder structure design is critical to helping you with your productivity. (Video)
Supportingadvancement.com Fundraisers and Technology. Presentation from a webinar on the top 10 things that fundraisers should know about technology.
Supportingadvancement.com Information Systems and Data Management Practices Advisory Group.
Supportingadvancement.com New Software, New Business Models, New Fun. Upgrades to a flagship suite of software.
Supportingadvancement.com Predicting the future. iPhone Applications for Non Profits.
Supportingadvancement.com Site Visit Checklist. Site visits are an important component of a system replacement project. The checklist can be used to help structure these visits so time is productive.
Supportingadvancement.com Vendors Help Us. It's not easy to source new software. Vendors can make some simple improvements in how they work with us to help us make these decisions.
  Web Sightings Web Sightings
Supportingadvancement.com Annual Report. Good example of online annual report. (Video)
Augmented Reality. What is an example of augmented reality, and how might this apply to fundraising? (Video)
Supportingadvancement.com Challenge. Good example of a challenge gift at Michigan State University. (Video)
Supportingadvancement.com Climbing for Prostate. Discussion of 3rd party events and web site for a mountain climbing theme. (Video)
Supportingadvancement.com Developing and Implementing an E-Philanthropy Strategy.
Supportingadvancement.com Good Giving Pages. Good example of clarity and simplicity to reinforce messaging. (Video)
Supportingadvancement.com Grind for Kids. Overview of a good example of social media activities done by BC Children's Hospital. (Video)
Supportingadvancement.com I Am Fresno State. Good example of integration of various social media sites and internal site. (Video)
Improving ePhilanthropy. Presentation on how to implement a plan and integrate best practices into your philanthropy strategy. Class exercise used in presentation for critiquing an ePhilanthropy plan. Associated Podcast.
Supportingadvancement.com Internet Strategy. Podcast on creating a comprehensive Internet strategy.
Join the PawPawty. Virtual party using Twitter and other Web 2.0 technology to raise money for animal welfare. (Video)
Supportingadvancement.com Micro Sites and Campaigns.
Example of using a micro site for targeted annual giving. (Video)
Supportingadvancement.com Non Profits and Social Media, Revised Version. Revised Again. Presentation on how nonprofits are utilizing social media.
Supportingadvancement.com Philanthropy Timeline. Why it's a good addition to your web site. (Video)
Supportingadvancement.com Rating Your Web Presence. Comprehensive checklist for rating your ePhilanthropy presence.
Supportingadvancement.com Read the Fine Print Carefully. How do you need to re-think the “fine print” when you purchase third party hosted services to build an online community? One often assumes, especially when having worked with “traditional” software such as your own CRM or similar that you’ll have some modicum of control over your data as you build your online community. Nothing may be further from the truth.
Registering a Domain. Registering a domain is one of the first steps in establishing your online brand presence. A domain is your online address that can be used for a wide variety of purposes - and it's never been easier to register yours.
Supportingadvancement.com Save Our Scholarships. The Save Our Scholarships campaign from Eastern Washington University. (Video)
Supportingadvancement.com Search Engine Wars. Brief overview discussion on how various search engines perform. (Video)
Supportingadvancement.com Social Networking. Presentation and podcast on ways of doing Social Networking and Media Sharing.
Supportingadvancement.com Using New Web Technologies. Using web technologies for both internal and external purposes. Podcast.
Web 2.0, 3.0 and Beyond. Presentation and podcast with examples of what organizations are doing in the web 2.3, 3.0 and beyond environment.
Supportingadvancement.com Presentation on Web 2.0, 3.0 and Social Networking.
Supportingadvancement.com Web Responsibilities. Presentation on what you need to be responsible for knowing and doing on the web.
Supportingadvancement.com What are you doing with Web 2.0 Survey.
Jeffrey D. Driggs, Director, Annual Giving, University of Utah
Email AddressJeffrey D. Driggs has been director of Annual Giving at the University of Utah since 2001. Prior to coming to the U of U, he was associate director of Communications for LDS Foundation, where he spent 17 years producing development publications for Brigham Young University, BYU-Idaho, and BYU-Hawaii. He has bachelor's and master's degrees in English from Brigham Young University.

Supportingadvancement.com Endowed Scholarship Proposal.
Supportingadvancement.com Proposal to Increase Annual Giving Staff Size
Supportingadvancement.com What's Your Perspective? Improving your direct mail pieces.
Robb Drury, Assistant Vice Chancellor and COO, University Advancement, UC Riverside
Email AddressRobb has been Director of Advancement Services at San Jose State and Cal Poly, San Luis Obispo. Most recently, he was Executive Director of Advancement Operations at UC Riverside which included Advancement Services, Research and the Annual Fund.

Robb is a member of the Council for Advancement and Support of Education (CASE); the California Advancement Researchers Association (CARA) and the Association for Professional Researchers Association (APRA). He earned a bachelor’s degree in social work from Sacramento State University and a master’s of public administration from San Jose State University.

Supportingadvancement.com Information Requests - Output Tracking System - Overview, User's Guide.
Supportingadvancement.com Sample Forms - Tracer Card
Kimberly A. Ducharme, Assistant Director, The Clark Fund, Clark University
Email AddressSupportingadvancement.com Script - Credit Card Fulfillment Script
Jennifer Dunn, Assistant Director of Development for the Office of Annual Giving, University of California, Irvine
Email AddressBefore joining the Annual Fund Team at UC Irvine, Jennifer spent four years with the Telephone Outreach Program at the University of California, Santa Cruz. During that time she served two years as a caller, one as a supervisor and another as Program Assistant, managing the call center and the execution of tele-fundraising efforts for the university. At UC Irvine, as a member of the University Advancement team Jennifer primarily serves as the Telephone Outreach Program Manager overseeing the planning and implementation of restricted and unrestricted tele-fundraising efforts for the university. Education - University of California, Santa Cruz, B.S. Marine Biology.

Supportingadvancement.com Employment - Annual Fund Caller Survey, Caller Survey, Lead Caller Survey, Staff Survey.
Supportingadvancement.com Telephone Outreach - Reasons to Make a Gift, Summary Reasons.

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copyright remains and belongs to the originator and can be removed upon request at any time.

Supportingadvancement.com Email Subscriptions - Sign up for email newsletters to areas of topical interest.
Favorite Listservs - Useful for advancement professionals and a guide to listserv etiquette.
Supportingadvancement.com Like Minded - Sites with similar or related information or resources.
Supportingadvancement.com Research Pages - Individuals and organizations with research links on their sites.

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