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Free resources for those supporting fundraising. Samples, white papers, best practices, job
board and more. Sustained by your enthusiasm, expertise and contributions of content.
|Purpose:||Assist telemarketing staff in phone interviewing for new callers.|
|Used by:||Annual fund staff.|
|Contributed by ...|
|David J. Smith, Manager, BYU Telefund/Donor Liaison, LDS Foundation at Brigham Young University|
David J. Smith of Provo, UT graduated from
BYU in August 2002 as a triple major in English, Japanese,
and Humanities. He has worked with the
LDS Foundation @
BYU for 4 1/2 years, spending the last two managing the
university's call center. He greatly enjoys working with his 70
student employees and
BYU's alumni and friends.
Hiring and Evaluation
Attendance Policy and Procedures, Exit Interview, Interview Sheet, Leadership Application, Leadership Interview
Code of Ethical Conduct, Confidentiality and Conduct Policy
Mentoring Checklist for New Callers
Phone Application Packet, Student Leadership Weekly Evaluation
Sample Forms - Phone Call Quality Assurance Form, Phone Interview Form
Scripts - Lapsed Donor, Parents, Thank You
sites with forms ...