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| Contributed by … |
| David J. Smith, Manager, BYU Telefund/Donor Liaison, LDS Foundation at Brigham Young University |
 David J. Smith of Provo, UT graduated from
BYU in August 2002 as a triple major in English, Japanese,
and Humanities. He has worked with the
LDS Foundation @
BYU for 4 1/2 years, spending the last two managing the
university’s call center. He greatly enjoys working with his 70
student employees and
BYU‘s alumni and friends.Hiring and Evaluation 
Attendance Policy and Procedures,
Exit
Interview,
Interview
Sheet,
Leadership Application,
Leadership Interview
Code of
Ethical Conduct,
Confidentiality and Conduct Policy
Email
Confirmation
Mentoring Checklist for New Callers
Phone Application Packet,
Student Leadership Weekly Evaluation
Sample Forms –
Phone Call Quality Assurance Form,
Phone
Interview Form
Scripts –
Lapsed Donor,
Parents,
Thank You |