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We did an objection response sheet for callers after 9/11, to deal with the same sorts of issues. We dug it out and are using it as our model to craft an objection response approach for Katrina.
|Contributed by ...|
|Jenna Stone, Associate Director of Annual Giving, Lawrence University|
University is a small, private liberal arts college. The
Lawrence phonathon calls October 1 - June 30 each year, employing
25-30 students to contact more than 10,000 alumni, parents, and
For additional information, contact Jenna Stone '00, associate director of annual giving, at firstname.lastname@example.org.
Class Agent Timeline
Hiring and Evaluation - Caller Evaluation Form, Phonathon Manager Application, Phonathon Staff Policies
Script - September 11 Objections