Reporting to the Director of Annual Giving, the Telefund Supervisor is
responsible for management and supervision of all Telefund callers on a
The Telefund Supervisor participates in recruiting, hiring, and training
The shift responsibilities for the Telefund Supervisor include accepting
credit card contributions, confirming pledge amounts over the phone,
keeping track of pledges made, motivating, encouraging, and coaching
Telefund callers, and assisting student callers with questions and
The Telefund Supervisor is to maintain a safe work environment for all
and insure that the policies and procedures of the Telefund are
In addition, the Telefund Supervisor will work closely with the Senior
Telefund Supervisor and the Director of Annual Giving to oversee
management of Shift Leaders.
The Telefund Supervisor, will also work with the Senior Telefund
Supervisor, Annual Giving Intern, and the Director of Annual Giving to
update the current Telefund Program and Telefund Callers statistics and
Be familiar with
Create and manage
events to recruit incoming Telefund Callers.
Assist in Telefund
to improve their calling skills, and work closely with other
supervisors to create a prestigious, select group of callers.
booths for every shift.
opening. Establish nightly goal with Telefund Callers. Update
callers about news releases, statistics, shift performance and
encourage, and coach Telefund Callers.
monitoring of individuals performance.
cards for the night and explain new instructions if needed, and go
over script for each segment group.
Accept credit card
contributions and confirm pledges.
Insure a safe and
friendly work environment for all.
Insure that all
callers have access to a time card.
bonus sheets and pledges confirmations at the end of a shift and
entering the totals into the shift binder.
Keeping a well
organized shift productivity chart or sheet to use as back-up
documentation in case of a payroll discrepancy.
Weekly meeting with
the Senior Telefund Supervisor and the Director of Annual Giving.
Consult as needed
with Telefund Statistician and Clerk.
productivity to the Director of Annual Giving daily.
Keeping track of
caller of the week, awards, and incentive.
Ability to work on
a regular schedule of 20/hours per week during the school year, and
40 hour/week during the summer.
Some experience in
telemarketing is preferred.
Person should be
reliable, analytical, outgoing, and posses the ability to work with
a diverse group to reach a common goal.
A working knowledge
of Microsoft Word, Excel, Power Point, and Access is essential.