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  Sample job descriptions and job description tips. Employment

 Phone Program Coordinator

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The Phone Program Coordinator manages and executes the year-long Phone Program.

The Phone Program uses a staff of more than 100 paid student employees to solicit support from alumni and friends of the University of Florida.


E1. Oversees the general operations of the entire Phone Program, including managing supervisors, establishing calling schedules, and managing computer database files.

E2. Interviews, hires and trains all student callers and supervisors. Ensures proper attendance and high caller performance through monitoring and counseling. Has the discretion to terminate the employment of any student as necessary. Develop, review and revise recruiting, interviewing and hiring techniques to better promote employment opportunities to University of Florida students.

E3. Generates daily and weekly reports, analyzes progress, adjusts strategy as needed and initiates any report that better communicates the effectiveness of the Phone Program.

E4. Works closely with the Personnel Office. Ensures paperwork and payroll are accurately prepared and completed in a timely manner.

E5. Processes pledges for accuracy and ensures they are mailed daily.

E6. Develop and implement a comprehensive incentive plan for the benefit of Phone Program employees.

E7. Develop and modify training to improve overall effectiveness of the program.

E8. Works with Deans, Development Officers and/or others representing colleges or units to plan and conduct telefunding campaigns.

E9. Other duties as assigned.

"E" indicates Essential Functions, which are the functions that this position exists to perform.

Any incumbent in this position must be able to perform all of these essential fundamental duties, with or without reasonable accommodations.

Management retains the right to modify or add duties at any time.


Education: A bachelor's degree or an equivalent combination of education and experience required.

Experience and Job Knowledge: One or two year’s related experience preferred. Experience in annual giving or in a related development field will be given preference. Telefundraising experience preferred. The ability to work efficiently with minimum supervision, to deal with the public in a professional manner and to communicate clearly and accurately is required. Previous experience supervising students is preferred.

Knowledge of an automated telefunding system (preferably CampusCall) is desired.

The incumbent should be computer literate in these areas in a PC environment:

  • CampusCall

  • E-mail

  • Microsoft Office

  • Windows

  • WWW browsers


Attention to detail and a professional appearance and demeanor are required.

The incumbent must work well with other coworkers to promote and maintain a positive work environment.

The incumbent must maintain confidentiality of all information entrusted to this position.

The incumbent will work 1 pm to 10 pm, Monday through Friday and on an “as needed” basis on weekends and mornings.

Contributed by ...
Devin Mathias
Email AddressDevin T. Mathias joined Marts & Lundy in 2011 bringing considerable consulting and advancement staff experience in the development of annual giving programs, young alumni efforts, donor relations, capital campaigns and the integration of social media into comprehensive fundraising programs. Before embarking on a consulting career, Devin spent three years as director of annual giving at the University of Michigan where he oversaw the central annual giving team; reorganized the annual giving department to improve gift revenue, donor engagement, and unit service; and developed social media strategies for the University relative to overall philanthropic efforts. He also proposed and led the Recent Graduate Initiative to research, track, and solicit undergraduate alumni of the previous five years. This initiative received the 2009 CASE Circle of Excellence Bronze Award for Fundraising. Prior to Michigan, Devin was at the University of Florida Foundation for over five years, including serving as the director of The Florida Fund. He has also worked with Penn State's Office of Annual Giving and the Affinity Connection, a private alumni relations firm. Devin founded the SEC Annual Fund Conference, and the SEC Challenge. He contributed a chapter entitled "Recognition and Stewardship of Young Alumni: Transitioning from Educating Potential Donors to Securing Lifelong Donors" for the upcoming CASE book Fundraising for Young Constituent Groups. He has presented at various CASE, AFP, and other development conferences and workshops.

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