Associate Director of annual Fund
The Phone Program Coordinator manages and executes the year-long Phone
The Phone Program uses a staff of more than 100 paid student employees to
solicit support from alumni and friends of the University.
DUTIES AND RESPONSIBILITIES:
Oversees the general operations of the entire Phone Program, including
managing supervisors, establishing calling schedules, and managing
computer database files.
Interviews, hires and trains all student callers and supervisors. Ensures
proper attendance and high caller performance through monitoring and
counseling. Has the discretion to terminate the employment of any student
as necessary. Develop, review and revise recruiting, interviewing and
hiring techniques to better promote employment opportunities to University
Generates daily and weekly reports, analyzes progress, adjusts strategy as
needed and initiates any report that better communicates the effectiveness
of the Phone Program.
Works closely with the Personnel Office. Ensures paperwork and payroll are
accurately prepared and completed in a timely manner.
Processes pledges for accuracy and ensures they are mailed daily.
Develop and implement a comprehensive incentive plan for the benefit of
Phone Program employees.
Develop and modify training to improve overall effectiveness of the
Works with Deans, Development Officers and/or others representing colleges
or units to plan and conduct telefund campaigns.
Other duties as assigned.
Education: A bachelor's degree or an equivalent combination of
education and experience required.
Experience and Job Knowledge: One or two year’s related experience
preferred. Experience in annual giving or in a related development field
will be given preference. Telefund experience preferred. The ability to
work efficiently with minimum supervision, to deal with the public in a
professional manner and to communicate clearly and accurately is required.
Previous experience supervising students is preferred. Knowledge of an
automated telefund system is desired.
The incumbent should be computer literate in these areas in a PC
Attention to detail and a professional appearance and demeanor are
required. The incumbent must work well with other coworkers to promote and
maintain a positive work environment. The incumbent must maintain
confidentiality of all information entrusted to this position. The
incumbent will work 1 pm to 10 pm, Monday through Friday and on an “as
needed” basis on weekends and mornings.