Assist in the day-to-day operation and planning of the Telefund program
in coordination with the Telefund Leadership Team and the Annual Giving
The Lead Callers report to the Telefund Manager.
A. Assist in hiring/training/supervising new staff members.
Assist with Group Interviews and Floor Tests (phone tests) with
Assist in caller training sessions with the Leadership Team.
Act as main Mentor for new callers on team.
Assist in preparation and up-keep of caller training manuals including
training and campaign materials.
B. Provide on sight supervision of assigned Telefund shifts.
Supervise assigned Telefund shifts when a Supervisor is not present.
Be instantly available to answer caller questions and to offer
assistance at all times (primary job description).
Deal with unproductive or difficult callers.
To learn and understand the latest version of the telemarketing software
and to teach and demonstrate the different functions to all 60+ callers.
Perform above standards so as to be an example to other callers.
Motivate and inspire callers with an incredibly positive attitude and by
being an upstanding, student role model.
Handle calls with difficult donors.
Monitor phone conversations constantly to be the “eyes and ears” of the
Notify Supervisor of any problems during shifts supervised by Lead
Know and enforce policies, dress code, and notify Assistant Manager or
Manager of any problems.
Be the main credit card verifier for the team. Make sure other
verifiers are not hastily throwing down their headset to get up quickly
from their chair.
Monitor break times. Flash the lights at 3-4 minutes before the end of
a shift. At 7:35pm, the lights will be flashed again to let callers
know that the shift is starting at which time they must be at their
Take initiative and look for ways to help others out.
Perform other duties as assigned by the manager.
C. Maintain the Telefund facility.
Keep materials neat and organized.
Care for telephone and headset equipment.
General upkeep of the Telefund facility.
Assist in maintaining an organized and functional state in the Call
D. Plan and strategize with the Telefund Leadership Team, Assistant
Manager and Manager.
Represent the needs and issues of the callers to the Leadership
Team. (main job!)
Optional: Attend weekly team meetings with the Leadership Team.
Set personal goals and the means to achieve them.
Help achieve Telefund goals set by manager and related schools.
Attend monthly stewardship interviews with Assistant Manager and
Attend monthly Leadership Training Meetings.
Exhibit enthusiasm in support of the Education System.
Demonstrate effectiveness and genuine warmth in contacts with others.
Possess organizational abilities and attentiveness to details.
Strong oral communication skills.
Ability to motivate others.
Must agree to enforce Telefund regulations and policies.
Ability to work as a team member.
Willingness to keep up with university issues that affect the Telefund.
May not participate in any college (non-intramural) sports.
Raised at least $15,000 as a caller.
Ability to be patient with others and the manager.
III. Working Hours
Telefund shifts run from 3-5pm, 5-7:30pm and 7:30-10pm, Tuesday
through Friday, and 9-11:30am and 11:30-2pm on Saturday. Some special
shifts may be scheduled. Approximate time commitment: 10-20 hours per
week. (Fluctuates) Note: The first few weeks of each semester can
average 14-20 hours due to hiring and training of callers.
IV. Pay Level
The position is a student employee. The starting wage is $___ and raises
are given based on performance in the job description and performance as