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Director of Annual Giving and Development Services
The director’s primary responsibility is the
strategic execution and management of a comprehensive annual giving
program, including the coordination and oversight of supporting
initiatives in the areas of development services and donor relations.
He/She develops a coordinated matrix of communication and solicitation strategies involving email, direct mail, phone/mail, personal visitation and volunteer engagement, all focused on shaping a sustainable tradition of annual support.
In addition, he/she will foster the growth of best practices in the supporting areas of gift processing, data management and donor relations as related to annual giving and the University as a whole. The director has a keen appreciation for the foundation of annual giving as the enabling component of successful major and gift planning programs.
The director provides strategic direction and long-range/short-range planning for all these areas in the context of growing the annual giving program while supporting the greater development and campaign goals of University Relations.
The director is responsible for ensuring that the University is a leader among peers as measured externally in terms of total dollars, percentage participation, consistency of giving and average gift size and internally in terms of clean data, ease of access to data and timely donor stewardship.
This position reports to the Vice President for University Relations and supervises the staffs of annual giving, development services, and donor relations.
Key initiatives include:
• Determine annual giving goals for all schools (undergraduate and graduate) and build strategic and tactical plans for achieving these goals. This strategy will be a comprehensive plan utilizing the resources available through development services and donor relations.
• Focus on effective communication and solicitation activities within specific market segments identified as having potential for the greatest growth.
• Oversee all annual giving, development services and donor relations programs including Telefund, faculty/staff campaigns, class agent program, senior gift and other programs, data entry, report writing and generation, gift processing, donor stewardship, and all additional aspects of the university’s constituent relations software.
• Formulate and execute a communications program supporting annual giving.
• Work effectively with major gifts team and graduate school representatives to gain strong participation in annual giving at all schools and build strategies for moving donors to higher giving levels.
• Coordinate annual giving with reunion campaigns and other specialty constituents, such as trustees and alumni board members, in a sophisticated and effective fashion.
• Manage a prospect pool with annual goals for personal visits and giving outcomes.
• Create, develop and execute a highly effective and sustainable volunteer component within annual giving.
Bachelor’s degree required. Strong managerial, leadership and supervisory skills necessary. Demonstrated organizational and communication skills as well as ability to work with and motivate other development professionals and volunteers. Excellent skill and understanding of computer and constituent software required. Ability to work independently and within a team environment. Willingness and ability to travel and to work nights and weekends, as required. Five years of fund raising and/or educational experience required.
• Ability to work cooperatively to achieve common goals; support cooperation, collaboration and the sharing of information while providing the best quality product available and continuously upgrade standards to maintain quality, in all areas of responsibility.
• Ability to provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement.
• Understanding of database management, gift processing and donor relations.
• Openness to new ideas and their implementation. Ability to react and adapt to changing situations appropriately.
• Ability to listen carefully to and understand customers’ needs, both internally and externally, and proactively respond to those needs in a consistent and timely manner.
• Demonstrated analytical and fund raising skills with the ability to recognize opportunities, identify critical, high pay-off activities and prioritize them to attain goals.
• Ability and interest in managing, developing, motivating, and mentoring staff.