Provides overall general support of all activities involved with the
Telephone Outreach Program and Annual Giving Programs.
Will include supervisory work in the area of continued planning and
implementation of the Annual Giving Telephone Outreach Program and all
other programs related to the Office of Annual Giving Programs.
Scope of duties and responsibilities:
Responsibilities include support of the Director of Annual Giving
This includes the supervision of Annual Fund Coordinator, student
assistants, and paid student callers for year-long telephone outreach
This position will also play a key role in the shaping of the Office of
Annual Giving Programs for the university.
Supervises Annual Fund Coordinator, student assistants, student
managers, and student callers.
Typical example of work performed:
This individual is responsible for running all
aspects of the telephone outreach program, including the supervision
of up to 30 – 45 part-time student callers who contact University
alumni to secure financial contributions.
Responsible for maintaining full calling shifts
(average of 16 – 20 callers each shift) through ongoing recruitment
efforts, training and motivation of staff.
Assistant Director also oversees the hiring and
payroll paperwork, weekly staff meetings, nightly shifts, and the
maintenance of the Phonathon System.
Other responsibilities include dealing with all
prospect issues including those that arise from gift receipting,
communication with Development Officers from each college during
their calling sessions, and attending various task force meetings.
In addition, this person assists the Director of
Annual Giving in making projections for each college’s calling
segment, setting the calendar of calling for the year, and
determining the schedule for special calling campaigns and direct
He/She will be responsible for scheduling daily
calling assignments, daily calling pools, and nightly, monthly, and
Assistant Director will also assist director in
reviewing and analyzing data and benchmarking program progress.
Assure consistency of caller presentation to prospect
through regular monitoring of staff and one-on-one meetings to
Assure that callers meet monthly performance
Take disciplinary action when necessary.
Required knowledge, skills, and abilities:
Knowledge of Higher Education fund raising and
overall annual giving program functions is desirable.
Needs to have overwhelming enthusiasm and demonstrate
a great deal of persistence.
This person must have computer knowledge, such as
word processing, spreadsheet application, and a willingness to learn
new computer programs.
Must be able to work with data for planning and
This individual must also have the skills to
supervise and manage a team of employees.
Some nights and weekends may be required.
Minimum acceptable training and experience:
Bachelor’s degree and a minimum of two years experience in related area