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 Assistant Director of Annual Giving

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This position is responsible for securing annual operating support for the college constituents based on identified strategic fundraising initiatives and managing the daily operations of the Annual Fund Call Center and the Phonathon program in conjunction with the Director of Annual Giving by performing the following duties:
  • Supervise the day to day operations of the Phonathon  program

  • Implement recruitment, hiring, training, and motivational strategies for the calling staff

  • Extract, segment, and manipulate data from the database

  • Assist Director of Annual Giving with setting and achieving Annual Fund goals

  • Periodically review short and long range goals and re-evaluate overall productivity for the calling program

  • Generate and review reports in Dial Vision on a daily, weekly, and monthly basis

  • Maintain a professional, enjoyable, and productive atmosphere during Call Center operations

  • Understand and execute all Phonathon policies and procedures

  • Prepare scripts and other written materials to support the phoning program

  • Coordinate the payroll for the students with the Business Office

  • Plan phoning calendars for various constituencies

  • Maintain Call Center equipment through IT

  • Contact area businesses for incentives for the student callers

  • Represent the needs and issues of the student callers

  • Plan games and activities for the Phonathon Program to motivate students

  • Plan and execute a Senior Class Gift program recruiting members of the senior class to serve on a senior committee to solicit fellow seniors

  • Plan and execute a Parent Program by inviting and involving parents to become donors to the Annual Fund

  • Assist with the direct mail program, coordinating the Parents and Young Alumni Mailings

  • Otter duties as assigned

  • Supervising student callers

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • Bachelors degree

  • Prior experience with phone programs and fundraising preferred

  • Prior background in higher education and phone programs preferred

LANGUAGE SKILLS:

Must possess and demonstrate strong interpersonal and communication skills including competency in spoken and written English grammar.

MATHEMATICAL SKILLS:

Must possess basic business math skills

TECHNICAL SKILLS:

Must be technically competent and comfortable using a variety of software applications and office machines (fax, copier, printers, phones, scanner, typewriter).

REASONING ABILITY:

  • Ability to work with students, faculty, staff, alumni and volunteers in a collaborative and supportive fashion

  • Enthusiastic and creative

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting for periods of time in front of a computer and talking on the phone; constant interaction with students, faculty, staff, alumni and volunteers; unload paper and put in copiers and printers; bending and stretching for supplies; loading and unloading supplies for Phonathon; standing or sitting for periods of time at Phonathon.

Ability to work evening hours and some weekends during the academic year.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed primarily in an environmentally controlled office setting.

 
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