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 Database Coordinator/IT Support

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Reports To: IT Manager

Interacts With: Development and Membership Department, Finance Department, Marketing Department, Visitor Relations, outside vendors

SUMMARY

The Database Administrator/IT Support administers, evaluates, designs, implements and maintains company databases, primarily Raisers Edge and provides the primary desktop and software-related technical support for problem resolutions; provides backup support to the IT Manager with server administration, user account maintenance, network security, system documentation, and help-desk support functions; and participates in planning of future upgrades and technology enhancements.

Produces routine daily, monthly and special reports and reconciliation with accounting records.

This position is also responsible for basic database system modifications in response to departmental needs and day-to-day system integrity, including recommending strategies to ensure data integrity.

SOME OF THE ESSENTIAL FUNCTIONS
  • Provides in-house expertise and technical support to end-users on database and software-related issues:  Identifies, researches, and resolves technical problems, working with outside vendors/technical support as needed, and documents, tracks and monitors problems to ensure a timely resolution
  • Provides back-up support to the IT Manager in supporting the company’s network and infrastructure, and during IT Manager absences
  • Reviews, analyzes, and evaluates database systems and user needs to provide recommendations and solutions to parallel overall business strategies
  • Develops strategies for, and manages the implementation of database consolidations to streamline efficiencies as needed throughout the company, and participates in planning and execution of future upgrades and technology enhancements
  • Manages data acquisitions such as direct marketing lists, and provides support when needed for direct marketing strategies, such as working with mail houses
  • Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of company databases and software applications
  • Is accountable for the accuracy and integrity of all donor and membership data files; implements quality control mechanisms; performs data entry and oversees the data entry process; recommends and implements policies, procedures and guidelines for data entry when necessary
  • Trains staff on the use of the company’s standard software applications/databases, as needed
  • Develops and produces accurate and timely routine and special reports, and data retrievals for staff as needed, and is the point person for managing custom reporting requests
  • Oversees day-to-day integrity of database and database procedures, which may include conducting weekly and monthly audits of data to confirm use of accurate entry processes; identifying and eliminating duplicate records; archiving of records with no activity for specified period; and maintaining users security settings
  • Conducts all global changes and/or data imports to maintain data, and periodically eliminates obsolete query, export and report parameter settings
  • Works closely with the Controller to reconcile database and general ledger in regards to membership, campaign gifts and event attendance
  • Remains informed on software updates, upgrades and additional services
  • Actively integrates Professional Standards and Service Standards into daily interactions
  • Other duties as required and assigned/approved by IT Manager or Development and Membership Department

Requirements:

  • Able to make, follow through and document accountability for short and long term plans
  • Able to work effectively with colleagues throughout the organization
  • Able to perceive of and manipulate varied and multiple details
  • Able to work effectively under pressure with multiple priorities and deadlines
  • Able to train, and effectively utilize staff and volunteers
  • Able to maintain a high level of confidentiality
  • Able to sit for two-hour intervals for up to 8 hours per day under artificial lighting and operate a computer, telephone, photocopier, fax machine and other business equipment
  • Able to walk, climb stairs and lift 40+ pounds or more (computer equipment, boxes of printed materials, etc.)
  • Available for occasional weekend and evening work

Qualifications:

  • Professional training and/or certification in advanced use of relational databases; minimum 2 years relational database experience on a variety of programs
  • Excellent knowledge of Microsoft Office® products, specifically Word, Excel, Access, Outlook and PowerPoint, ability to train end users to intermediate and advanced levels
  • Highly organized, with superior problem resolution and analytical skills
  • Adept at supporting Windows 2000, Office 2000, Outlook 2000, computer hardware and peripherals
  • High level of interpersonal and customer service skills
  • Excellent oral and written communication skills

Preferred:

  • BA degree
  • Knowledge of fundraising and membership
  • Experience with Blackbaud Raiser’s Edge® fundraising software
 
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