Associate Director, Advancement Information Services

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• Project direction for all advancement software acquisition, development, replacement, conversion, implementation, new module implementation, activation of new functionality and upgrades.
• Orchestrates, in collaboration with the Manager, Administration and Records, detailed technical project work, including quality assurance, user documentation and training.
• Develops project charters in accordance with the project vision.
• Acts as a conduit to upper management on emerging information issues.
• Propose, test and implement business processes driven by fundraising and alumni initiatives.
• Works with the vendor’s product advisory group to leads the identification and presentation of technical specifications for enhancements required to vendor software.
• Sets project timelines, directs project staff, liaises with project administrative staff who are charged with administrative and communications management.
• Provides direction about best practice business processes; and lans and proposes changes to business practices.

Advancement Information Services Leadership

• Provides advice and recommendations to the Director, Advancement Services, on issues related to information services across the External Relations portfolio.
• Total accountability for success of the advancement database and all relevant software.
• Delegates the task of researching appropriate technology solutions for External Relations in support of the  External Relations Strategic Plan; recommends significant purchases to the Director, Advancement Services.
• Key member of negotiating team for acquisition of new software, functionality and/or upgrades.
• Collaborates with External Relations team members to ensure the development of e-solutions that will enhance the overall effectiveness and efficiency of External Relations as a whole.
• Leads the Advancement Information Services area in a manner that will ensure proactive consultation with end users and exceptional client-service approaches.

Strategic Planning, Financial Accountability, and Administrative Leadership

• Designs and implements new organizational structures and procedures to ensure optimal effectiveness and efficiency.
• Develops, tracks and reports on useful performance measures to monitor productivity in Advancement Information Services.
• Assesses and monitors responses to requests for reporting to ensure all information is useful and supplied in a relevant and timely manner for a variety of campus stakeholders.
• Collaborates with 45+ development professionals on campus to ensure that information requests are well thought out and reflective of actual need.
• Responsible for the accountability of advancement information at the institutional level.
• Develops, implements and maintains security policies in Advancement Information Services.
• Prepares, implements and maintains quality control processes for all staff involved in data extraction.
• Works with all units in Advancement Services to ensure integrity in data input.
• Chairs the Advancement Services Data Integrity Project Team.
• In collaboration with the Manager, Advancement Financial Services, prepares and monitors operating budgets for Advancement Information Services.
• Monitors the progress of Advancement Information Services in meeting key strategic initiatives and performance measures.

Human Resources Management

• Respectfully leads and mentors staff.

• Supervision of Advancement Information Systems staff, with supervisory assistance from a key Advancement Information Services staff member or members.

• Provide appropriate opportunities for ongoing professional development for Advancement Information Services staff, including active development of IT skills through in-service, on-campus and external educational programs.

• Conduct fair and accurate performance appraisals.

• Develop and enforce accountability measures.

• Recruit and retain the best and brightest staff.

• Administer Human Resource policies.

Scope:

• Reports to the Director, Advancement Services.

• Works with senior External Relations team members, as well as key staff members from, Administrative Information Systems, Computing and Network Services; and, as necessary, the Chief Information and Technology Officer.

• Participates as the External Relations representative on campus committees where appropriate.

Knowledge, Skills and Abilities:

• Demonstrated success in enterprise level software conversion and implementation project management.

• Demonstrated experience in planning for and managing organizational change and behavior.

• Undergraduate degree in business, concentration in Management Information Systems (MIS) preferred.

• Accounting designation an asset.

• Graduate degree highly desirable.

• Five years management experience in effectively and efficiently directing human and financial resources.

• Five years experience in an Advancement Information Services or equivalent setting.

• Strong experience working in a multi-faceted organization, with a reputation for an ability to  develop cooperative and mutually relationships with stakeholders at all levels.

• Effective communications skills.

• Exemplary skills in compassionately managing, supporting and mentoring staff at all levels.

• Strong financial management, strategic planning and budgeting experience.