to the Director, Advancement Services, the Associate Director,
Advancement Information Services is responsible for directing
information services operations for the advancement community.
The Associate Director provides leadership in the development of short
and long-term plans to lead the implementation of advancement software,
as well as determining courses of action in dealing with anticipated
changes by supporting others in understanding change processes and
adapting to change.
The incumbent demonstrates initiative to generate improvements and
foster positive outcomes.
This position involves overseeing and implementing all project plans
associated with advancement software development, replacement,
conversion, and integration within the Administrative Information
Systems framework at the University.
The position provides strategic vision for Advancement Information
Services, a sub-unit of Advancement Services that serves the advancement
information needs of all faculties on campus, as well as the Presidentís
Office and other members of the Universityís senior executive team.
The Associate Director maintains close working relationships with these
development professionals and drives the planning process, ensuring that
optimal results for all parties will be achieved.
The incumbent plans and manages organizational change, designs and
implements new business processes and identifies potential resource
The Associate Director is responsible for the management of all human
and financial resource issues within the area and provides leadership
and coordination to a proactive and integrated information services
The Associate Director works collaboratively with the Director of
Advancement Services and other members of the External Relations senior
executive team to identify technology solutions while ensuring user
needs are addressed comprehensively and effectively.
The incumbent will then coordinate and integrate these plans with other
campus technology solutions.
Responsibilities and Activities:
Based on a comprehensive knowledge and background in the management
and analysis of human and financial resources, information services,
fund raising principles and strategies, the Associate Director is
responsible for the following:
Planning and Leadership
- Project direction for
all advancement software acquisition, development, replacement,
conversion, implementation, new module implementation, activation of new
functionality and upgrades.
- Orchestrates, in
collaboration with the Manager, Administration and Records, detailed
technical project work, including quality assurance, user documentation
- Develops project
charters in accordance with the project vision.
- Acts as a conduit to
upper management on emerging information issues.
- Propose, test and
implement business processes driven by fundraising and alumni
- Works with the
vendorís product advisory group to leads the identification and
presentation of technical specifications for enhancements required to
- Sets project
timelines, directs project staff, liaises with project administrative
staff who are charged with administrative and communications management.
- Provides direction
about best practice business processes; and lans and proposes changes to
Information Services Leadership
- Provides advice
and recommendations to the Director, Advancement Services, on issues
related to information services across the External Relations
accountability for success of the advancement database and all
- Delegates the
task of researching appropriate technology solutions for External
Relations in support of the External Relations Strategic Plan;
recommends significant purchases to the Director, Advancement
- Key member of
negotiating team for acquisition of new software, functionality
- Collaborates with
External Relations team members to ensure the development of
e-solutions that will enhance the overall effectiveness and
efficiency of External Relations as a whole.
- Leads the
Advancement Information Services area in a manner that will ensure
proactive consultation with end users and exceptional client-service
Financial Accountability, and Administrative Leadership
- Designs and
implements new organizational structures and procedures to ensure
optimal effectiveness and efficiency.
- Develops, tracks
and reports on useful performance measures to monitor productivity
in Advancement Information Services.
- Assesses and
monitors responses to requests for reporting to ensure all
information is useful and supplied in a relevant and timely manner
for a variety of campus stakeholders.
- Collaborates with
45+ development professionals on campus to ensure that information
requests are well thought out and reflective of actual need.
- Responsible for
the accountability of advancement information at the institutional
implements and maintains security policies in Advancement
implements and maintains quality control processes for all staff
involved in data extraction.
- Works with all
units in Advancement Services to ensure integrity in data input.
- Chairs the
Advancement Services Data Integrity Project Team.
- In collaboration
with the Manager, Advancement Financial Services, prepares and
monitors operating budgets for Advancement Information Services.
- Monitors the
progress of Advancement Information Services in meeting key
strategic initiatives and performance measures.
Human Resources Management
Respectfully leads and mentors staff.
Supervision of Advancement Information Systems staff, with
supervisory assistance from a key Advancement Information Services
staff member or members.
Provide appropriate opportunities for ongoing professional
development for Advancement Information Services staff, including
active development of IT skills through in-service, on-campus and
external educational programs.
Conduct fair and accurate performance appraisals.
Develop and enforce accountability measures.
Recruit and retain the best and brightest staff.
Administer Human Resource policies.
Reports to the Director, Advancement Services.
Works with senior External Relations team members, as well as key
staff members from, Administrative Information Systems, Computing
and Network Services; and, as necessary, the Chief Information and
Participates as the External Relations representative on
committees where appropriate.
Knowledge, Skills and Abilities:
Demonstrated success in enterprise level software conversion and
implementation project management.
Demonstrated experience in planning for and managing organizational
change and behavior.
Undergraduate degree in business, concentration in Management
Information Systems (MIS) preferred.
Accounting designation an asset.
Graduate degree highly desirable.
Five years management experience in effectively and efficiently
directing human and financial resources.
Five years experience in an Advancement Information Services or
Strong experience working in a multi-faceted organization, with a
reputation for an ability to develop cooperative and mutually
relationships with stakeholders at all levels.
Effective communications skills.
Exemplary skills in compassionately managing, supporting and
mentoring staff at all levels.
Strong financial management, strategic planning and budgeting