First the student callers submit a cover
letter, resume, and a brief essay/paragraph regarding why they are the
perfect candidate and what changes they would make as a student
Students who move on to the next step meet with a panel of student
supervisors as well as with the manager. During this interview we ask
standard questions and put them through a bit of role-play.
They are asked to:
1. Conduct announcements as if we are the calling floor; the topic is
given to them such as how to make a peanut butter and jelly sandwich or
how to tie one's shoe; we look for enthusiasm, detail without going
overboard, and engagement of the "sample student calling floor"
2. Conduct a coaching session using a completed monitor sheet; one of
the student supervisors on the panel plays the part of the caller
3. Conduct training- they are given three sample slides from training
and are asked to go through these as they would in training and treat us
as the student callers
This part of the interview process usually takes about 30-45 minutes. We
try to keep each of the role-play situations short and simple.
Finally, if we feel the need to get more information, the candidates
meet with me one-on-one. During this time, I give them the opportunity
to address any specific concerns I may have had if they became